Dear DaVita:
You do not tell me I have a spot on the overnight shift, and, after I arrive on time and start dialyzing late due to your staff’s inefficiencies, tell me at 6AM after a typically unpleasant morning, that I need to hurry up and get moving because there’s a woman in the lobby who wants to get started. Do not *#*$(#$*#( do that again, please.
You don’t tell a surgeon to hurry up sewing so the next operation can get ready or a school bus driver to speed up so the kids aren’t late. Don’t tell a dialysis patient who’s just had all his blood drained overnight to hurry up getting his stuff off the bed because your center plans poorly.
Got it?
Thanks.
October 14th, 2009 at 1:03 am
David,
I completely agree! For what dialysis costs per month, I take my own sweet time. If they really need it, they can come over and fold my sheets for me. Do something productive rather than just sit and complain.
I realize they have a schedule, but the reality is, so do I, do they think I like coming to dialysis? I feel like cattle sometimes, just moving along.
I don’t want to be there, I go because I must, I know you feel the same way. By the way, did you call CMC yet?
Rob
October 14th, 2009 at 10:05 am
I should note that the above was not an actual letter I sent to DaVita. I was more moderate in actual email I sent to them.