I am extremely disappointed by the poor quality of your response to my billing problem, which I emailed you about last night and called you twice about today. In the end, I think I am getting a refund for the $49.99 you mistakenly billed me, but I am not sure, because the connection to India was so terrible. Getting the extra charge taken off is hardly enough to satisfy me after you wasted a good hour of my day by blaming my bank and insisting to me that DISH TV has not made any error. Is this the type of service I have to look forward to?

(I was pleased with the service by the guy who did my installation).